Trusted Companion

Your ally
in the moments
that matter.

A human, discreet and committed presence to guide you through the most important decisions of your life.

Book an Appointment Understand my role
Châteauroux
Centre-Val de Loire region
< 48h
response time
100%
guaranteed confidentiality
trust · presence · support
Discovery
Free first call
No commitment
Book now →
Confidentiality
Total & guaranteed
Signed ethical charter
Recognised
National Trusted Companion Charter
Absolute confidentiality, no data shared
My Role

A legal framework,
a human presence.

The trusted companion is a status recognized under French law. This person accompanies, informs and supports anyone in moments when vulnerability makes decisions difficult to face alone.

I am not a doctor, lawyer, or therapist. I am a neutral perspective, a voice that carries yours, a presence that does not judge.

Article L1111-6 of the French Public Health Code
Law of February 2, 2016 (Claeys-Leonetti Act)

01

Accompanying you to appointments

I am present during medical consultations, family meetings and institutional interviews to rephrase, take notes and ensure your voice is heard.

02

Speaking on your behalf when you cannot

Once officially designated in writing, I can convey your wishes to caregivers or institutions when you are unable to express them yourself.

03

Helping you decide, never deciding for you

I help you clarify your priorities, ask the right questions, and understand your options, without ever substituting my judgment for yours.

04

Maintaining absolute confidentiality

Everything shared within our relationship remains strictly confidential. I am bound by a rigorous code of professional ethics.

05

Watching over a loved one when you're far away

You live at a distance and can't be there day to day? I step in on the ground with your loved one: I make sure everything is going well and I keep you informed.

The most common confusion

Trusted Companion
≠ Emergency Contact

Many people mix them up. Hospitals ask for both at admission. Yet these are two radically different statuses, with rights and roles that have nothing in common.

Legal status · Art. L1111-6 Public Health Code
Trusted Companion
✓
Status created by law, Claeys-Leonetti Act of 2 February 2016, enshrined in the French Public Health Code
✓
Can accompany you at any medical consultation and hospitalisation, this is a legal right
✓
Carries your wishes to caregivers if you are no longer able to express them
✓
Their testimony is consulted as a priority by the medical team before any serious decision
✓
Designated by a signed written document, revocable at any time
Can be a loved one, a friend, or an independent professional like Florian.
Simple administrative contact
Emergency Contact
—
No legal status, simply a contact to reach in case of emergency or hospitalisation
—
No right of accompaniment at medical consultations, they can be kept away
—
Cannot carry your medical wishes or intervene in care decisions
—
Their opinion is not legally required by the medical team, no legal obligation
—
Recorded on a simple administrative form at admission to a healthcare facility
Often confused at hospital admission. Always check which status you are filling in.
Download the official trusted companion designation form (PDF)
Sectors

Wherever
you need me.

Whether in hospital, a care home, at home, or in an emergency, I intervene in all contexts of medical and personal vulnerability.

Hospital & clinic

Accompaniment during hospitalisations, specialist consultations, diagnostic announcements. I can attend any medical appointment by your side.

Legally recognised right

Care home (EHPAD)

Presence and oversight in care facilities for the elderly, welfare monitoring, participation in residents' council, interface with caregivers.

Elderly care

At home

For people wishing to remain at home, regular visits, coordination with home caregivers, support during nursing or home hospitalisation visits.

Home care

Palliative care & end of life

Support during the most intense moments, respect for advance directives, coordination with the palliative team, presence with the patient and their loved ones.

Priority

Emergencies & unplanned hospitalisations

Available to intervene quickly during an unplanned hospitalisation, so that a trusted person is present from the very first hours.

Rapid response

Administrative & social procedures

APA, PCH, MDPH file, insurance claims, support through complex procedures to help you assert your rights without getting lost in the paperwork.

Social rights

Family meetings & mediation

Neutral presence during sensitive family meetings, housing decisions, sharing of responsibilities, conflicts arising from a loved one's illness.

Guaranteed neutrality

Remote support

Phone or video follow-up for people outside the region, appointment preparation, post-consultation debrief, support between appointments.

All of France
Situations

When can I
be of help?

Every situation is unique. My support adapts to your needs, whether medical, family-related, or administrative.

Priority

Serious illness & end of life

Difficult diagnosis, intensive treatment, palliative care, I stand by your side to ensure your rights are respected and your wishes are heard. I can be officially designated by written document.

02

Family mediation

Neutral presence during sensitive family gatherings to prevent misunderstandings and protect your interests.

03

Administrative assistance

Support in understanding forms, entitlements and complex procedures.

04

Interview support

By your side during stressful professional, disciplinary or institutional interviews.

05

Vulnerable situations

Elderly, isolated or disabled individuals, a regular and caring presence.

How It Works

A four-step
journey together.

01

Initial conversation

A free 30-minute call to understand your situation, your needs, and to explain how I can help you.

02

Official designation

If you wish to formally appoint me as your trusted companion, we complete the legal document together.

03

Active support

I attend appointments, meetings and procedures with you. I take notes, ask questions, and carry your voice.

04

Ongoing follow-up

Available by phone between appointments, I remain your point of contact for any question or urgent situation.

A question? An urgent situation?

The first call is free and no-commitment.

Schedule a call +33 6 06 43 83 53
Pricing

Transparent
fees.

The first call is always free. For ongoing support, fees are agreed clearly during our first meeting, based on the nature and duration of the accompaniment.

Discovery
Free
First call
Initial conversation
To understand your situation, present the service, and decide together whether an accompaniment is right for your needs.
  • 30-minute phone or video call
  • Assessment of your situation
  • Overview of the legal framework
  • No commitment
Book an appointment
Most requested
90 €
per appointment · all inclusive
One-off accompaniment
For one or more specific appointments, medical consultation, family meeting, institutional interview.
  • Preparation in advance (30 min)
  • Present at the appointment
  • Written summary provided
  • Phone follow-up after the appointment
Book an appointment
Commitment
250 €
per month · 3 appointments included
Ongoing accompaniment
For situations that unfold over time, long-term medical follow-up, extended vulnerability, complex cases.
  • 3 accompaniments per month
  • Dedicated phone availability
  • Monthly priority review
  • Cancellable at any time
Beyond the 3 included appointments: €75 per additional visit.
Find out more

Fees may be partially covered through certain support schemes (APA, PCH) or supplemental health insurance. Feel free to raise this during the free first call.

VAT not applicable, art. 293 B of the French Tax Code.

Testimonials

What they say.

Every accompaniment is a singular story. Here are a few words from people who trusted this service.

"Florian was present at every one of my father's consultations. His ability to ask the right questions and rephrase information helped us avoid critical misunderstandings."
ML
Madeleine L.
Medical accompaniment · Lyon
"I was alone facing a difficult diagnosis. Having a neutral, compassionate person beside me allowed me to step back and truly hear what the doctor was saying."
RB
Renaud B.
Oncology follow-up · Paris
"My mother could no longer speak. Florian interpreted her wishes with extraordinary delicacy and respect. He became the voice she could no longer have."
CV
Claire V.
Palliative care · Bordeaux
"A difficult family meeting around an inheritance dispute. Florian maintained a space for respectful dialogue where everyone could speak. Absolutely indispensable."
PD
Pierre D.
Family mediation · Nantes
Frequently asked questions

What you
often wonder.

If you don't find the answer to your question here, don't hesitate to contact me directly, I'm always available to talk it through.

This is the most common confusion. Hospitals ask for both at admission and the forms look similar. The emergency contact is simply a contact to call in case of emergency or hospitalisation, with no legal status. They cannot enter your room without your consent, cannot attend consultations, and their opinion carries no weight in medical decisions. The trusted companion, on the other hand, has a legally recognised status (Claeys-Leonetti Act 2016): they can accompany you at all consultations, carry your wishes if you can no longer speak, and their testimony is consulted as a priority by the medical team. See the full comparison table →
The trusted companion has no legal power of decision: they accompany, inform and carry your voice, but you remain fully in charge. A guardian or curator, appointed by a judge, can act on your behalf. These are two very different roles. The trusted companion preserves your autonomy, it does not replace it.
All you need is a dated, signed document signed by both you and the designated person. This document can be given to your doctor, the hospital, or kept at home. I help you prepare this document during our second meeting. You can also download the official template from the Resources section of this site.
Yes, at any time and without having to justify yourself. A simple written declaration is all it takes. This is a fundamental principle of this status: it serves your autonomy, not the other way around.
Yes, this is precisely one of my core roles. The law expressly recognises the right to be accompanied by your trusted companion at any medical consultation or hospitalisation. I rephrase, I note key information, and I make sure your questions are asked and heard.
No, and this is often a deliberate choice. Many people prefer a neutral, outside presence to avoid burdening their loved ones, to prevent family conflicts of interest, or to benefit from an objective perspective. Trusted companion and family complement each other. Some people designate me precisely to protect their loved ones from an emotionally overwhelming burden.
Yes. My main area covers Châteauroux and the Centre-Val de Loire region, but I travel throughout France for accompaniments requiring physical presence. Preparation, follow-up and support between appointments can also be done remotely, by phone or video.
It is actually recommended. Many people wait for a crisis, which is precisely the moment when they have the least energy to deal with it. Setting this up in advance ensures everything is in place when you truly need it. It is an act of peace of mind for you and for your loved ones.
Some supplemental health insurers and support schemes (APA, Personal Autonomy Allowance, PCH, Disability Compensation Benefit) may contribute to the cost. This depends on your situation and your policy. I can help you navigate this if needed, it is precisely the kind of administrative procedure I help unravel.

Ready to take the first step?

Designating a trusted companion in advance is an act of peace of mind for you and your loved ones.

Get started now Download the form
About

A calling,
not just a career.

I chose to dedicate myself entirely to the role of trusted companion, because I'm convinced that human presence is often what is most missing in decisive moments.

I am neither a doctor nor a lawyer. I am someone who truly listens, who takes time to understand, and who remains at your side without any personal agenda.

Patient rights Palliative care Mediation Medical ethics Grief support Social vulnerability
Florian Lallier
Florian Lallier
Certified trusted companion · Châteauroux
12+ yrs
of experience in medical and social support
340+
people supported across France
Charter
Signatory of the National Charter of the Volunteer and Professional Trusted Companion
Resources

Tools & practical
information.

Official designation document

Download the designation template compliant with Article L1111-6 of the French Public Health Code. Fill in, sign, and hand to your doctor or healthcare facility.

Download the template (PDF)

Advance directives

A document complementary to the trusted companion: advance directives allow you to state in writing your wishes regarding care in case of unconsciousness or inability to speak. The Claeys-Leonetti Act has made them binding for doctors since 2016.

Important: Trusted companion and advance directives are two separate documents that complement each other. One designates who speaks for you, the other says what you want.

Official information · service-public.fr

Book your first call online

Choose a time slot directly in my diary, no waiting, no back-and-forth emails. The first 30-minute conversation is free and no-commitment.

Choose a time slot

Service area

Physical presence possible throughout France. Remote accompaniment available everywhere.

Châteauroux Centre-Val de Loire Île-de-France Nouvelle-Aquitaine Auvergne-Rhône-Alpes Occitanie Bretagne + all of France
Travel costs calculated on a case-by-case basis outside the main area
Contact

Let's talk about
your situation.

The first conversation is free and without commitment. Thirty minutes is all it takes to know if I can help you.

Email
florian@personnedeconfiance.fr
Phone
+33 6 06 43 83 53
Area
Châteauroux & Centre-Val de Loire · travel throughout France
Availability
Mon – Fri · 8:00 AM – 6:00 PM

All information shared remains strictly confidential and is never passed on to third parties.

Message received

I will get back to you within 24 hours.
For urgent matters, call directly: +33 6 06 43 83 53.

Call Florian +33 6 06 43 83 53