Terms of Service

1. Service provider

Florian Lallier, sole trader (French micro-entrepreneur), independent trusted companion, Châteauroux (Indre, France).
SIRET number: being issued · Email: lallierflorian4121@gmail.com · Phone: +33 6 06 43 83 53

2. Purpose

These terms of service govern the relationship between Florian Lallier, operating independently as a trusted companion within the meaning of article L1111-6 of the French Public Health Code, and any person using his services (hereafter "the client").

3. Services offered

• One-off support: €90 / appointment
• Remote Watch: €99 / month, no minimum commitment
• Regular support (Follow-up): €250 / month, 3 appointments included, €75 per additional appointment
• Emergency intervention: €120 / intervention
• Tailored: on quotation (intensive needs, outside the area, several relatives)

Full details of each plan are presented on the homepage. Applicable rates are those in effect on the date the quotation is signed.

4. Booking and quotation

Any request may be made by phone, email or via the website's contact form. Florian Lallier commits to responding within 48 hours. A first conversation, free and with no commitment, helps define your needs and the most suitable plan.

Each engagement is covered by a free quotation, given to the client together with these terms before any service.

5. Rates, invoicing and payment

Florian Lallier operates under the French micro-entrepreneur status; VAT is not applicable (article 293 B of the French General Tax Code). No deposit is requested. Services are invoiced after they are carried out (or at the end of the month for monthly plans) and are payable by bank transfer within 15 days of the invoice.

In the event of late payment, interest at the statutory rate may be charged after a formal notice has remained unanswered.

6. Travel costs

Interventions in Châteauroux and its immediate area carry no additional cost. Beyond that, travel costs may apply; they are shown on the quotation and agreed with the client before any intervention.

7. Cancellation and rescheduling

Any cancellation or rescheduling must be notified at least 24 hours in advance. Below this period, the planned service may be invoiced in full, except in cases of force majeure or a medical emergency of the client.

8. Right of withdrawal

When the contract is concluded at a distance (phone, email, website) or off-premises (in particular at the client's home), the consumer client has 14 days from the conclusion of the contract to withdraw, without giving any reason (articles L221-18 et seq. of the French Consumer Code).

To exercise this right, the client sends the withdrawal form (in French) or any other unambiguous statement, by email or post, before the deadline. Any sums paid are refunded within 14 days of receipt of the withdrawal, using the same means of payment.

If the client expressly asks, on the quotation, for the service to start before the end of this period, they remain liable for the amount corresponding to the service provided until their withdrawal (article L221-25). The right of withdrawal can no longer be exercised for a service fully performed before the end of the period at the express request of the client, who has waived this right (article L221-28, 1°).

9. Termination

Monthly plans (Remote Watch, Follow-up) have no minimum commitment and can be terminated at any time by simple email, effective at the end of the current month. For a tailored plan, the termination terms are set out in the quotation.

10. Nature and limits of the mission

Florian Lallier acts as a trusted companion, in a role of support, listening and coordination. He is not a healthcare professional, makes no diagnosis and provides no care. He does not substitute himself for the client's will, except in the cases provided for by law (article L1111-6 of the French Public Health Code and the Claeys-Leonetti Act of 2 February 2016) when the person supported is no longer able to express their wishes. He does not act under any legal protection measure (guardianship, curatorship) and does not manage the client's bank accounts.

Transporting the client is not part of the mission: support takes place on site (home, hospital, practice). The journey remains to be organised by the client (a relative, approved medical taxi, ambulance depending on the situation).

Florian Lallier is not an emergency service: in case of danger, the first call is still 15 or 112.

11. Confidentiality

All information brought to Florian Lallier's attention in the course of his mission is strictly confidential, in accordance with the code of ethics. It is shared only with the people the client has authorised.

12. Personal data

Florian Lallier is the controller of the personal data needed for the support: identity and contact details, relatives to contact, appointments, reports and, where useful to the mission, health-related information.

This data is used solely to carry out the service, invoice it and meet legal obligations. Health information is processed only with the client's explicit consent, given in writing on the consent form. It is never sold or passed on to third parties, except to relatives and professionals the client has authorised.

Support files are kept for the duration of the mission, then deleted no later than 3 years after the end of the relationship, or earlier on request. Invoices are kept for 10 years, as required by law.

The client has the right of access, rectification, erasure, restriction, objection and portability, and may withdraw consent at any time by writing to lallierflorian4121@gmail.com. A complaint may also be lodged with the CNIL (cnil.fr), the French data protection authority.

13. Insurance

Florian Lallier is covered by professional liability insurance. The insurer's name and policy number appear on each quotation, and the certificate is available on request.

14. Mediation and disputes

These terms are governed by French law. In the event of a dispute, the client first contacts Florian Lallier in writing in order to seek an amicable solution.

Failing agreement, the consumer client may refer the matter free of charge to a consumer mediator (articles L612-1 et seq. of the French Consumer Code). Mediator: being appointed; their details will appear here and on each quotation.

The consumer client may bring proceedings, at their choice, before the court of the place where they lived when the contract was concluded or where the harmful event occurred, or any other competent court.

15. Acceptance

These terms are given to the client with the quotation, before any service. Signing the quotation constitutes acceptance of these terms.

Contact

For any question about these terms of service: lallierflorian4121@gmail.com · +33 6 06 43 83 53